Contact Us

Last Updated: September 6, 2026

We’re always happy to hear from you. Whether you have a question about a product, need help with an order, or would like assistance with shipping, returns, or refunds, the Mareli team is here to help.

Please use the contact information below to get in touch with us.

Mareli Customer Support

Email: support@mareli.shop
Phone: +1 430-431-4850

Business Address:
318 S Central Expy
Richardson, TX 75080
United States

Customer Service Hours

Our customer service team is available during the following hours:

9:00 AM – 6:00 PM
Local Time

For assistance, please contact us during our regular business hours.

How We Can Help

You can reach out to Mareli regarding:

  • Product information and questions

  • Existing orders

  • Order processing

  • Shipping and delivery

  • Tracking information

  • Returns

  • Refunds

  • Damaged or incorrect orders

  • General customer service questions

If your message concerns an existing order, including your order information in your inquiry can help us locate the relevant details and assist you more efficiently.

Order and Shipping Information

Mareli generally processes orders within 1–3 business days.

We provide free standard shipping on all products, with an estimated delivery timeframe of 3–8 business days after processing.

Tracking information is provided for shipped orders.

Please keep in mind that processing and delivery are separate stages, and delivery timeframes are estimates rather than guaranteed dates.

Returns and Refunds

Mareli accepts eligible returns within 30 days of delivery.

Returned items must be unused and must satisfy the applicable return requirements. The customer is responsible for return shipping costs.

Approved refunds are sent to the original payment method and generally take 5–10 business days to process after approval.

For complete details, please review our Return and Refund Policy.

Contact Mareli

If you need assistance, please don't hesitate to contact us:

Mareli
Website: www.mareli.shop
Email: support@mareli.shop
Phone: +1 430-431-4850

318 S Central Expy
Richardson, TX 75080
United States

We appreciate your interest in Mareli and look forward to assisting you.