Contact information

Last Updated: September 6, 2026

We’re here to help. If you have a question about an order, product, shipping, returns, refunds, or anything else related to your Mareli shopping experience, please feel free to contact us.

Our customer service team will be happy to assist you.

Get in Touch

Mareli

Website: www.mareli.shop

Email: support@mareli.shop

Phone: +1 430-431-4850

Business Address:
318 S Central Expy
Richardson, TX 75080
United States

Customer Service Hours

Our regular business hours are:

Monday – Friday: 9:00 AM – 6:00 PM
Local Time

We recommend contacting us during business hours for the quickest assistance.

Order Support

When contacting us about an existing order, please include your order information whenever possible. This helps us locate your purchase and provide you with a more helpful response.

You may contact us regarding:

Order status
Product questions
Shipping and tracking
Delivery concerns
Returns
Refunds
Damaged or incorrect items
Other questions about your Mareli purchase

Shipping Information

Mareli offers free standard shipping on all products.

Orders generally require 1–3 business days for processing, followed by an estimated 3–8 business days for delivery. Tracking information is provided for shipped orders.

For additional details, please review our Shipping Policy.

Returns and Refunds

Mareli accepts eligible returns within 30 days of delivery. Returned items must be unused and meet the applicable return requirements.

The customer is responsible for return shipping costs. Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after approval.

For complete information, please review our Return and Refund Policy.