Refund policy

Last Updated: September 6, 2026

At Mareli, we want you to be satisfied with your purchase. If you are not completely happy with an item you receive, you may request a return within 30 days of delivery, provided the item meets the return requirements set out below.

Please read this policy carefully before requesting a return.

1. Return Eligibility

Mareli accepts eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must be:

  • Unused and unworn

  • In its original condition

  • Free from stains, damage, or other signs of use

  • Returned with its original packaging and included items, when applicable

Because returned merchandise must be received in unused condition, items that have been worn, used, washed, altered, damaged, or otherwise show signs of use may not be eligible for a refund.

2. Starting a Return

Before sending an item back, please contact our customer service team at support@mareli.shop.

When contacting us, please provide your order details and let us know that you would like to make a return. Our team will review your request and provide the necessary return instructions.

Please do not send merchandise back without first contacting us. A return sent without prior instructions may not be properly processed.

3. Return Shipping Costs

The customer is responsible for the cost of return shipping.

We recommend keeping your return shipment tracking information until your return has been received and processed. Mareli cannot be responsible for a return package that is lost or damaged while being shipped back to us.

4. Refunds

After we receive your returned item, it will be reviewed to confirm that it meets the requirements of this policy.

If the return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for Mareli to process an approved refund. Once the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at support@mareli.shop as soon as possible.

Please include your order information and details about the problem. We may request photographs or other information so that we can properly review the issue and determine the appropriate solution.

6. Returns That Do Not Qualify

A return may be refused if:

  • The item has been used or worn

  • The item has been washed or altered

  • The item has been damaged after delivery

  • The return is requested more than 30 days after delivery

  • The returned merchandise does not meet the unused-condition requirement

If a returned item does not meet the requirements of this policy, Mareli may be unable to issue a refund.

7. Exchanges

Mareli's standard return process is intended for returns and refunds. If you would like to request an exchange, please contact our customer service team at support@mareli.shop so we can advise you based on your order.

8. Order Processing and Cancellation

Orders are generally processed within 1–3 business days.

If you need to cancel an order, please contact us as soon as possible. Because orders may enter processing shortly after being placed, we cannot guarantee that a cancellation request can be completed once processing has begun.

If the order has already been shipped, cancellation may no longer be available and the applicable return procedure may need to be followed.

9. Shipping Information

Mareli provides free standard shipping on all products.

Orders are generally delivered within 3–8 business days after processing. A tracking number is provided for shipped orders so that customers can follow their shipment.

Delivery times may vary depending on circumstances affecting the carrier or destination.

10. Questions About Returns or Refunds

If you have questions regarding a return, refund, or this policy, please contact us:

Mareli
Email: support@mareli.shop
Phone: +1 430-431-4850
Business Address: 318 S Central Expy, Richardson, TX 75080, United States
Business Hours: 9:00 AM – 6:00 PM, local time

Mareli may revise this Return and Refund Policy when necessary. Any updated version will be posted on this page together with a revised “Last Updated” date.