Last Updated: September 6, 2026
At Mareli, we want the payment process to be simple, secure, and convenient. This Payment Policy explains the payment methods we accept, when payment is processed, and what you can expect when placing an order through our website.
Accepted Payment Methods
Mareli currently accepts the following payment methods:
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Shop Pay
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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Apple Pay
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Google Pay
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PayPal Wallet
Available payment options may vary depending on the device, browser, or checkout method being used.
Payment at Checkout
Payment is required when you place an order through www.mareli.shop. By submitting your order, you authorize the applicable payment provider to process the amount shown at checkout.
Before completing your purchase, please review your order carefully, including the items, quantities, shipping information, and total amount.
An order is considered successfully placed after the payment has been authorized and the order confirmation has been issued.
Payment Authorization
When you submit an order, your selected payment method may be subject to an authorization or verification process. The time required for this process can vary depending on your bank, card issuer, or payment service provider.
If a payment cannot be authorized or is declined, the order may not be completed. In such cases, you may be asked to use another available payment method.
Mareli does not control the approval or decline decisions made by banks, card issuers, or payment providers.
Order Processing
After a successful payment, orders are generally prepared for shipment within 1–3 business days.
Orders are then shipped using our standard shipping service. Standard shipping is free on all products. Delivery generally takes 3–8 business days after the order has been processed.
A tracking number is provided for shipped orders when available through the applicable shipping service.
Order Cut-Off Time
Orders are processed according to our regular operating schedule. Our order cut-off time is 5:00 PM Los Angeles time, USA.
Orders placed after the applicable cut-off time may be handled on the following business day.
Payment Information Security
Mareli takes reasonable steps to protect payment-related information during the checkout process. Payment transactions may be handled through third-party payment services or financial institutions that process payments on our behalf.
Mareli does not intentionally retain complete payment card information when it is not necessary for processing an order. Payment information may be handled directly by the applicable payment provider according to its own security and privacy practices.
For more information about how personal information is handled, please review our Privacy Policy.
Incorrect or Failed Payments
If a payment fails, is declined, or cannot be completed, please verify that the information entered at checkout is correct and that your selected payment method is active and available for use.
If the issue continues, you may wish to contact your bank, card issuer, or payment provider. You may also contact Mareli for assistance with the order.
Please note that Mareli cannot override a payment decision made by a bank, card issuer, or payment service provider.
Refunds
If you are eligible for a refund under our Return and Refund Policy, the refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 5–10 business days after the refund has been approved and processed by Mareli. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Returns and Payment Adjustments
Mareli accepts eligible returns within 30 days, subject to the conditions stated in our Return and Refund Policy.
Customers are responsible for return shipping costs. Returned merchandise must be unused and meet the applicable return requirements.
A refund is not considered complete until the refund has been processed to the original payment method.
Contact Us
If you have questions about a payment, an order, or a refund, please contact Mareli using the information below:
Mareli
318 S Central Expy
Richardson, TX 75080
United States
Email: support@mareli.shop
Phone: +1 430-431-4850
Business Hours: 9:00 AM–6:00 PM, local time
We are happy to assist with payment and order-related questions during our regular business hours.
Changes to This Payment Policy
Mareli may update this Payment Policy from time to time to reflect changes to our payment methods, checkout process, or business practices.
Any revised version will be posted on this page with an updated Last Updated date. We encourage customers to review this page periodically for the latest information.