Shipping policy
Last Updated: September 6, 2026
At Mareli, we understand that reliable delivery is an important part of a good shopping experience. This Shipping Policy explains how orders placed through www.mareli.shop are processed, shipped, and tracked.
By placing an order with Mareli, you acknowledge and agree to the shipping terms described below.
1. Order Processing
After your order is successfully placed, we generally require 1–3 business days to process and prepare it for shipment.
Processing may include order verification, product preparation, packaging, and shipment handling.
Orders are processed during our regular business hours:
9:00 AM – 6:00 PM, local time
Orders placed outside our regular business hours may begin processing on the next business day.
2. Shipping Cost
Free standard shipping is available on all products sold through Mareli.
There is no standard shipping charge added to eligible orders at checkout.
3. Delivery Time
After an order has been processed, standard delivery generally takes approximately 3–8 business days.
Please note that processing time and delivery time are separate. Accordingly, the overall time from placing an order to receiving it may include both the 1–3 business day processing period and the 3–8 business day delivery period.
Delivery estimates are provided as general timeframes and are not a guarantee of a specific delivery date.
4. Order Tracking
Mareli provides a tracking number for shipped orders.
Once tracking information becomes available, customers can use the provided tracking details to follow the progress of their shipment.
Tracking information may require some time to become active after the order has been shipped.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. Mareli cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If you notice an error in your shipping information, please contact us as soon as possible at support@mareli.shop.
6. Delays
Although we make reasonable efforts to process and ship orders within the stated timeframes, delivery may occasionally take longer than expected.
Delays may occur because of circumstances outside Mareli's reasonable control, including carrier-related issues, transportation disruptions, severe weather, or other unforeseen events.
If tracking information indicates a delay, customers should also review the latest shipment updates provided through the applicable tracking service.
7. Orders That Cannot Be Delivered
If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the shipping information provided by the customer, please contact Mareli at support@mareli.shop.
We will review the circumstances and determine what assistance may be available.
8. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area and any available delivery notifications.
You may also contact the applicable carrier using the tracking information provided.
If you still need assistance, contact Mareli at support@mareli.shop with your order details, and we will review the matter.
9. Damaged Shipments
If your order arrives with visible damage, please contact Mareli as soon as reasonably possible.
Provide your order information and details regarding the condition of the shipment. Photographs may be requested where necessary to help us assess the issue.
10. Returns and Shipping Costs
Mareli offers a 30-day return period for eligible unused items.
For standard returns, the customer is responsible for return shipping costs.
Please review our Return and Refund Policy for complete information about return eligibility, the return process, and refunds.
11. Shipping and Delivery Questions
If you have questions about an order, shipping status, or delivery, please contact us:
Mareli
Website: www.mareli.shop
Email: support@mareli.shop
Phone: +1 430-431-4850
Business Address: 318 S Central Expy, Richardson, TX 75080, United States
Business Hours: 9:00 AM – 6:00 PM, local time
Mareli may update this Shipping Policy from time to time when necessary. Any changes will be posted on this page with an updated “Last Updated” date.