Frequently Asked Question

Last Updated: September 6, 2026

We understand that you may have questions before placing an order with Mareli. Below are answers to some of the questions customers may have about ordering, payment, shipping, returns, and refunds.

1. What is Mareli?

Mareli is an online store available at www.mareli.shop, offering customers a convenient way to browse and purchase products online.

2. How long does it take to process an order?

Orders generally take 1–3 business days to process before they are shipped.

Processing includes preparing your order for shipment.

3. How long does delivery take?

After your order has been processed, standard delivery generally takes 3–8 business days.

Please remember that processing time and delivery time are separate. The total time from placing an order to receiving it may therefore include both periods.

4. Do you offer free shipping?

Yes. All products are eligible for free standard shipping.

No standard shipping charge is added to eligible orders.

5. Will I receive a tracking number?

Yes. Tracking information is provided for shipped orders.

Once the tracking information becomes available, you can use it to follow the progress of your shipment.

6. What payment methods does Mareli accept?

Mareli accepts several convenient payment methods, including:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

7. Can I return my order?

Yes. Eligible purchases may be returned within 30 days of delivery.

Returned items must be unused and must meet the applicable return requirements.

8. Who pays for return shipping?

The customer is responsible for the cost of return shipping for standard returns.

We recommend keeping your return shipment information until the return has been received and processed.

9. How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

10. How long does a refund take?

Once a return has been reviewed and approved, Mareli generally processes the refund within 5–10 business days.

After processing, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

11. What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive an incorrect item, please contact Mareli at support@mareli.shop as soon as possible.

Please provide your order information and details about the issue so our team can review the matter and assist you.

12. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at support@mareli.shop.

Because orders may enter processing shortly after they are placed, we cannot guarantee that a cancellation will be possible once processing has begun.